Customer Support

The Center for Charge Card Management (CCCM) is part of the Professional Services and Human Capital Category (PSHC) at the General Services Administration (GSA).

CCCM is divided into two separate branches:

Data Management Branch: Handles data, reporting and the Certification & Accreditation (C&A) process.
Service Delivery Branch: Oversees training, customer agency outreach, the annual forum, GSA SmartPay program and training websites, COR duties and guidance/legislation.

Together, they manage GSA SmartPay, the largest government charge card program in the world.

Center for Charge Card Management (CCCM) Contact Information

For general GSA SmartPay® questions, please email gsa_smartpay@gsa.gov.

Program Management Office

David J. Shea
Program Director, CCCM
703-605-2867
david.shea@gsa.gov

Varuna Singh
Resource Management Specialist
703-407-3536
varuna.singh@gsa.gov

Data Management Branch

Handles data, reporting and the Certification & Accreditation (C&A) process.

Tri Thai
Branch Chief, Data Management
202-769-9897
tri.thai@gsa.gov

Michael Bertty
Business Management Specialist
703-605-2178
michael.bertty@gsa.gov

Judy Brady
Business Management Specialist
213-219-6934
judy.brady@gsa.gov

Shane Brosius
Program Analyst
509-353-4661
shane.brosius@gsa.gov

Perry Hampton
Management and Program Analyst
703-605-2966
perry.hampton@gsa.gov

Milton Vazquez
Business Management Specialist
703-605-9475
milton.vazquez@gsa.gov

Service Delivery Branch

Oversees training, customer agency outreach, the annual forum, GSA SmartPay program and training websites, COR duties and guidance/legislation.

Erin VanDagna
Branch Chief, Service Delivery
571-289-6711
erin.vandagna@gsa.gov

John Beall
Business Management Specialist
404-791-1782
john.beall@gsa.gov

Lora Bradford
Business Management Specialist
407-833-3107
lora.bradford@gsa.gov

Rebekah Knouse Perillo
Lead Business Management Specialist
301-938-5257
rebekah.knouse@gsa.gov

Andrew Lee
Business Management Specialist
202-765-6772
andrew.lee@gsa.gov

Joline McDonald
Lead Business Management Specialist
703-822-1304
joline.mcdonald@gsa.gov

Pam Morgan
Business Management Specialist
281-739-7992
pamela.morgan@gsa.gov

Sarah Smith
Business Management Specialist
703-472-7418
sarah.smith@gsa.gov

Charge Card Acquisition Support

Handles GSA SmartPay contracting duties.

Nichole Ammon
Supervisory Contracting Officer
470-449-0996
nichole.ammon@gsa.gov

Rosalind Cherry
Contracting Officer
404-217-2164
rosalind.cherry@gsa.gov

Catrina Garrett
Contracting Officer
404-772-8071
catrina.garrett@gsa.gov