Card/Account Holder Responsibilities

The account holder, also known as the cardholder, is the individual or agency/organization component designated by an agency/organization to receive a GSA SmartPay® account.

The account holder is responsible for:

• Securing the account.
• Maintaining records relating to all transactions.
• Using the account ethically and appropriately.
• Observing all dollar limits.
• Reconciling and documenting transactions.

Account holders must comply with all applicable regulations and procedures of your agency. If you’re unsure about a purchase or you’re unclear about your agency’s policy, please reach out to your agency/organization’s program coordinator (A/OPC) for guidance.

Account holders are also responsible for reporting a lost or stolen GSA SmartPay account. If this occurs, please promptly contact the following parties:

• The contractor bank.
• Your A/OPC.
• Your supervisor.

Once an account has been reported as lost or stolen, the contractor bank immediately blocks that account from further usage and a new account number will be issued to the account holder.